Small Business Centre South West Metro: Workshops

The Small Business centre South West Metro offers regular educational workshops and seminars on a wide range of small business topics, from “Everything I Need to Know About Starting a Small Business”, “Help – I Need a Business Plan!” and “How to Understand and Negotiate My Commercial Lease” through to MYOB, bookkeeping and general computer training workshops. All of our workshops are provided at a low cost (most are offered for less than $50) and range from 1 hour in duration to an all inclusive 2 day course. Our range of workshops and seminars available are updated on a monthly basis to meet local small business owners’ needs (where possible) but if there is a topic you would like to learn more about that is not listed on our website please contact our friendly team today and we will endeavour to organise a workshop on your requested topic.

Check out the following workshops/seminars we currently have on offer:

Current Workshops



Everything I Need to Know about Starting a Small Business
Details A comprehensive information session on things to consider when starting your own small business, including business name and ABN registration, through to licensing and insurance requirements and obtaining business finance.
Venue Kwinana Technology Business Centre 11 Stidworthy Court Kwinana
Date From 09/02/10 Date To 09/02/10 Time 9-10am
Presenter Bruce Houston
Cost $10.00 per person inc GST
 
Attached Workshop Documents
Help I need a Business Plan
Details Learn what a Business Plan is all about and receive one-on-one assistance with preparing your very own Business Plan for use in running your Business Successfully or to obtain business finance. The cost of this workshop includes a book/CD worth $30
Venue Rockingham Business Development Centre 33 Crompton Road Rockingham
Date From 11/02/10 Date To 11/02/10 Time 2-5pm
Presenter Bruce Houston
Cost $40.00 per person inc GST
 
Attached Workshop Documents
Customer Service In the Customers Shoes
Details Does your business experience any of these? Lack of awareness of customers entering the premises; Customers being ignored or pounced on by overenthusiastic or inexperienced team members? Counters or floor areas being unstaffed? Queued customers being ignored or served out of turn? Customers not being observed - resulting in them sometimes leaving without being approached and even with goods they have not paid for? Team members who wait for customers to approach them? Would you like a cost-effective solution to these problems? This exceptional new program will educate and empower you and your team towards superior Customer Service. Using a format that includes Mystery Shopper activities, the program will remove store blindness in these areas and will take your team to the next level in superior customer service. Topics include: The importance of the Customer; Customer Awareness; Five Customer Types and How to Serve each; Counter Service; Floor Service; Customer Service Gameplans; Observing, Acknowledging, Approaching & Greeting Customers; Building Customer Loyalty. The Feedback from this program has been phenomenal both in terms of how enlightening and enjoyable it has been on the day but even more importantly the positive impact it has had on the participants when they have returned to their stores. The Small Business Centre South West Metro has engaged the services of Australiawide, a national company with highly skilled professional trainers, consultants and coaches to provide expert training in Customer Service. This half day workshop will give your staff all the necessary training to provide excellent customer service to your clients, ensuring repeat clientele and more sales. If your staff would like to be the best at what they do, then this workshop is for them.
Venue Rockingham Business Development Centre 33 Crompton Road Rockingham
Date From 23/03/10 Date To 23/03/10 Time 8.30am-12.30pm
Presenter Lyn Millar
Cost $120.00 per person inc GST
 
Attached Workshop Documents